Full 1-Day Mental Health Crisis Response Course
Nationally Accredited Certification
Accredited Mental Health Training For Australian RTOs
Equip your Registered Training Organisation (RTO) with the tools to deliver evidence-based mental health support training for workplaces and individuals.
Our 11379NAT Course in Initial Response to a Mental Health Crisis provides the accredited unit NAT11379001 Identify and Respond to Mental Health Crisis Situations. Register your interest to add this nationally recognised mental health course to your scope today!
9am–3pm In-Person Training
Face-To-Face Format
Nationally Recognised
Nationally Accredited Mental Health Training
Australia’s newest accredited course in mental health crisis response.
Evidence-Based &
Industry-Driven
Developed with experts in mental health, policing, health & vocational education.
Practical Skills For Real Impact
Train learners to recognise the signs, respond to crises & manage risks.
Exclusive Licensing for RTOs
Licensed only through Mental Health Rules with full resources & support.
Our Approach
Supporting Mental Health In The Workplace & Beyond!
Just as physical first aid equips people to respond in a medical emergency, mental health training gives individuals the vital skills to recognise the signs of distress, take supportive action & respond to crises before they escalate.
Our accredited mental health course is research-based, practical and outcome-focused—designed to build confidence, capability and compassion when supporting others facing mental health challenges in the workplace or everyday life.
Empathetic
Support-focused
Evidence-Based
Research-backed
Practical
Skill-oriented
Mental Health In Australia
2 In 5
Australians experience a mental disorder in their lifetime.
1 In 5
aged 16-85 experienced a mental health disorder within the last year.
Recognising Early Warning Signs
Identify behavioural and emotional changes that may indicate emerging mental health concerns.
Communicating With Empathy
Learn how to use supportive, non-judgmental communication to build trust and reduce stigma.
Responding With Appropriate Action
Take safe, practical steps to manage mental health distress in other individuals or in the workplace to ensure mental wellbeing.
Connecting To Professional Support
Encourage and guide individuals to access professional community or mental health support services.
Our Framework
The Mental Health RULES Action Plan
Our evidence-based methodology provides a structured approach to mental health support and crisis response. This framework gives you practical tools to make a genuine difference when someone is facing mental health challenges.
Recognise
Identify the early signs and symptoms of a mental health problem through observable changes in behavior, mood & functioning.
Key Indicators:
- Persistent sadness or irritability
- Withdrawal from social activities
- Changes in sleep patterns
- Reduced performance at work/school
Understand
Comprehend societal and cultural influences, communication techniques & risks to provide support tailored to individual needs.
Key Indicators:
- Cultural context and backgrounds
- Changes in personal belief systems
- Risk assessment techniques
- Communication barriers
Listen
Practice empathetic, non-judgmental listening to assist with de-escalation and create a safe space where honest conversation can happen.
Key Indicators:
- Active listening strategies
- Validation of feelings and experiences
- Open-ended questioning
- Creating psychological safety
Encourage
Guide individuals toward appropriate professional assistance, resources & support services to ensure they receive proper care and treatment.
Key Indicators:
- Identify relevant resources
- Navigate support systems
- Address help-seeking barriers
- Respect individual autonomy
Suggest
Offer effective coping strategies and self-care practices to promote wellness and recovery, empowering individuals with practical tools they can use immediately.
Key Indicators:
- Offer practical coping strategies
- Promote self-care routines that support overall wellbeing
- Empower individuals to choose strategies that fit their needs
- Provide simple tools for immediate use
Our Mental Health Program Snapshot
Duration: Full Day (9am–3pm)
Delivery: Face-to-Face Training
Certification: 11379NAT Course in Initial Response
to a Mental Health Crisis
What You’ll Learn
Key Elements Of Our Mental
Health Training
Communication:
Learn non-judgmental listening techniques that create psychological safety.
Early Recognition:
Identify signs of emerging mental health challenges before they escalate.
Evidence-Based Practice:
Content developed with input from healthcare, policing, Indigenous, and community services experts.
Support Pathways:
Connect people in crisis to appropriate professional resources.
Our Impact
Creating Meaningful Change With Our
Accredited Mental Health Course
Our 11379NAT Course in Initial Response to a Mental Health Crisis is one of Australia’s leading courses in mental health, chosen by learners seeking practical, accredited mental health short courses that make a real impact in the workplace or community.
We are focused on building safer, more supportive workplaces and communities across Australia by embedding mental health support training that:
Delivers Practical Skills:
Respond effectively to real-world mental health crises.
Provides Engaging Learning:
Available in person, with certification in just one day.
Is Nationally Recognised:
Accredited by the National VET Regulator for 2025–2030, we offer the first nationally accredited mental health support course for RTOs, providing students with recognised mental health training certification across Australia.
Accreditation Details
- ASQA Approved
- Industry Endorsed
- National VET Regulator Approved
- Quality Assured
Expand Your Scope With Nationally Recognised Mental Health Training!
Partner with Mental Health Rules to deliver Australia’s newest nationally recognised course in mental health crisis response. Add the nationally recognised 11379NAT Course to your RTO’s scope today!
Why Choose Us
Why Partner With Mental Health Rules?
Mental Health Rules Pty Ltd is the official course owner of the 11379NAT Course in Initial Response to a Mental Health Crisis. We help RTOs, and their trainers deliver structured and accredited workplace mental health training that addresses both psychosocial hazards and crisis response.
Our nationally recognised mental health support training is designed to equip learners with practical skills, making it one of the most in-demand courses in mental health across Australia!
This course aligns with:
- Work Health and Safety Act 2011 (including 2023 psychosocial hazard amendments)
- Safe Work Australia’s Model Code of Practice: Managing Psychosocial Hazards at Work
What Our Course Delivers
- A nationally recognised unit of competency (NAT1137900)
- Skills to identify, assess & respond to mental health crises
- Practical strategies to manage psychosocial hazards at work
- Culturally appropriate and empathetic communication skills
- Training that fosters psychological safety & inclusion in the workplace
Who Is This Mental Health Training Course Designed For?
Our crisis mental health training program is designed for a wide range of industries & roles, including:
Supervisors & Managers
Human Resources Teams
Employee Support Roles
General Team Members
Wider Community
Training Options
Training Pathway For Australian
Registered Training Organisations
By licensing this course, your RTO becomes part of Australia’s national movement to improve community & workplace mental health and safety. Learn more about the process by contacting us today!
RTO Licensing
Add this nationally accredited 11379NAT course to your official scope.
Upskill Your Students
Provide classroom, workplace & simulated learning environments.
RTO Pathway
Add Accredited Mental Health Training To Your Scope
As an Australian RTO, you can expand your offering by licensing the 11379NAT Course in Initial Response to a Mental Health Crisis (includes the accredited unit NAT11379001 Identify and Respond to Mental Health Crisis Situations). By adding it to your scope, you can give your organisation a competitive advantage in delivering nationally recognised mental health courses to your students.
Benefits for RTOs:
- Attract new learners with a high-demand accredited mental health course
- Support employers in meeting WHS obligations on psychosocial hazards
- Strengthen your scope with a course backed by the National VET Regulator
- Access fully developed learner guides, assessments, and training resources
Hands-On Training Approach
Deliver An Interactive Learning Experience To Your Students
Our mental health support training combines theoretical knowledge with practical real-world scenarios and role playing exercises to ensure you develop actionable skills you can apply in real world situations.
Make A Real Difference
Help reduce stigma around mental health issues and equip others with life-saving skills to support those experiencing mental health problems or crises.
- Positively impact thousands of lives
- Create ripple effects throughout communities
- Contribute to mental health literacy nationwide
Group Activities
Collaborative learning experiences that build understanding through shared perspectives and discussion.
Role-Play Simulations
Practice responding to mental health situations in a safe, supportive learning environment.
Case Studies
Real-world scenarios that demonstrate practical application of mental health support principles.
Skills Assessment
Practical evaluation to ensure competency and confidence in applying mental health support skills.
Why Choose Mental Health Rules?
Exclusive Licensing
Only Mental Health Rules can license this accredited course to RTOs.
Quality Assured
Accredited by ASQA and the National VET Regulator.
Industry-Driven
Built with input from mental health organisations, policing, health & VET specialists.
Compliance Support
Helps employers and RTOs meet WHS obligations on psychosocial hazards.
Our Process
How It Works
Register To Purchase
Apply to add the accredited 11379NAT Mental Health Crisis Course to your RTO’s scope.
Access Materials
Get full access to course content, training resources & assessment tools.
Deliver With Support
Run accredited mental health training sessions backed by guidance from our expert team.
Deliver Accredited Mental Health Training In Australia
If you are an RTO looking to expand your scope, enabling participants to provide mental health support in the workplace and beyond — we’re here to help!
- Level 3, Unit 6/9 Frinton Street, Southport QLD 4215
- enquiries@mentalhealthrules.com.au
- Monday – Friday | 9AM – 5PM AEST
Common Questions
Frequently Asked Questions
Find answers to common questions about our mental health training course, the registration & certification process, and implementation approaches.
Who can participate in our mental health training?
Adults (18+) — including workplace staff, supervisors, HR, safety or wellbeing professionals, as well as anyone interested in mental health awareness and support skills.
How long does certification last?
The NAT1137900 certification from attending the 11379NAT Course in Initial Response to a Mental Health Crisis techinically does not expire. However, it is recommended to renew your mental health support skills every 24 months (2 years).
How does this course differ from other mental health training?
Unlike general awareness programs, this course is nationally accredited through ASQA, is workplace-focused, and meets WHS compliance requirements.
Do you offer customised mental health training for RTOs?
Our mental health course can be contextualised for specific workplaces and industries.
Still have questions?
We’re here to help! Reach out to our team for more information about our mental health support course, or any other inquiries.
Get In Touch
Contact Our Team
Have questions or need more information about our training programs? Our team is here to help you get your mental health course on scope!
Contact Information
- Phone: 0417 900 942
- Address: Level 3, Unit 6/9 Frinton Street, Southport QLD 4215
- Email: enquiries@mentalhealthrules.com.au
- Hours: Monday – Friday | 9AM – 5PM AEST
Need Immediate Mental Health Support?
- Lifeline
- Beyond Blue
- Kids Helpline
- In an emergency
- 13 11 14
- 1300 22 4636
- 1800 55 1800
- 000