Accredited Mental Health Training For RTOs
Discover Our Comprehensive Mental Health Course
Empower your trainers to make a real difference! Our nationally accredited mental health support program equips RTOs and their licensed trainers to deliver evidence-based mental health training — helping participants recognise, respond to, and support individuals experiencing a mental health crisis with confidence.
Duration
Full Day (9am-3pm)
Delivery
Face-To-Face
Certification
11379NAT
Course Curriculum
Course Code
11379NAT Course in Initial Response to a Mental Health Crisis
Unit Code
NAT11379001 Identify and Respond to Mental Health Crisis Situations
Duration
6 Hours (Full Day)
Accreditation
Accedited through Australian Skills Quality Authority (ASQA)
Target Audience
Australian RTOs & accredited trainers
Nationally Accredited Training
Australia’s newest accredited course in mental health crisis response.
Evidence-Based & Industry-Driven
Developed with experts in mental health, policing, health & vocational education.
Practical Skills For Real Impact
Train learners to recognise the signs, respond to crises & manage risks.
Exclusive Licensing
For RTOs
Licensed only through Mental Health Rules with full resources and support.
Aligned With WHS Regulations
Supports RTOs and workplaces in meeting psychosocial hazard obligations.
Course Learning Outcomes
Mental Health Support Course Objectives
What You Will Learn In Our 11379NAT Course in Initial Response to a Mental Health Crisis Program
Our accredited mental health course equips you with essential skills and knowledge to recognise and respond effectively to mental health challenges. By the end of this course, you will be able to:
Recognise Early Warning Signs:
Identify symptoms of common mental health crises such as depression, anxiety, psychosis, and substance use disorders.
Provide Immediate Support:
Use the evidence-based Mental Health RULES Action Plan Framework to approach, assess, and assist someone in crisis.
Respond to Crisis Situations:
Apply safe strategies for high-risk incidents, including suicidal ideation and trauma.
Guide Individuals Toward Help:
Connect others to professional, community, and self-help resources.
11379NAT Key Course Benefits:
- Improved mental health literacy
- Confidence in providing support
- Improved mental health literacy
- Confidence in providing support
Students report increased confidence in supporting someone experiencing mental health challenges after participating in our course.
Expand Your Scope With Nationally Recognised Mental Health Training!
Equip your RTO with a nationally accredited mental health training program that enables you to train students in recognising the signs, responding to, and supporting others during a mental health crisis.
The Learning Journey
Mental Health Training Course Overview & Outcomes
The 11379NAT Course in Initial Response to a Mental Health Crisis equips learners with the skills to identify, assess and respond effectively to mental health concerns & crisis situations in the workplace and community settings.
After attending our training program, graduates will be able to:
- Recognise early warning signs of mental health challenges.
- Identify and manage psychosocial hazards in line with WHS legislation.
- Provide supportive, culturally appropriate, and empathetic first responses.
- Work within role boundaries and escalate issues appropriately.
- Contribute to psychologically safe and inclusive workplace practices.
A core focus of our course is on the legislative responsibilities of PCBUs (Persons Conducting a Business or Undertaking) in managing psychosocial risks and ensuring safe systems of work. Learners explore how these obligations apply across industries and the role that supervisors, HR, managers, and safety professionals play in fostering mentally healthy workplaces.
Core Focus Areas
Legislative Compliance
Core focus on PCBU responsibilities in managing psychosocial risks and ensuring safe systems of work.
Practical Application
Explore how obligations apply across industries and the role of supervisors, HR, managers, and safety professionals.
Workplace Integration
Learn to foster mentally healthy workplaces through evidence-based practices and supportive frameworks.
Overview
11379NAT Course In Initial Response to a Mental Health Crisis Program
The Mental Health Rules course combines expert-led teaching with interactive learning — including discussions, multimedia, roleplays & case-based activities — to ensure people can apply what they have learnt in real situations.
- Duration: 6 Hours (Full Day)
- Skill Level: Beginner-Friendly, No Prior Experience Required
- Learning Style: Interactive & Practical
- Certification: Recommended To Renew Every 2 Years
Course Structure
Our Mental Health Course Modules & Outcomes
Foundations of Mental Health Support
- Understand the role of a Mental Health Support Officer
- Learn the evidence-based RULES mental health action plan for providing initial support.
Depression & Suicide Response
- Recognising the signs and symptoms of depression.
- Apply strategies to support someone experiencing suicidal thoughts or behaviours.
Anxiety, Panic Disorders & Other Mental Conditions
- Identify different mental health conditions affecting individuals.
- Practise calm, effective responses in high-anxiety situations.
Mental Health
Training Modules
Psychosis & Substance Use
- Recognise early warning signs of psychosis and substance-related problems.
- Learn safe, supportive approaches to assist individuals in crisis.
Crisis Situations & Response
- Apply appropriate actions in emergencies such as trauma, severe distress, or high-risk behaviours.
- Build confidence in managing immediate mental health crises.
Recovery & Resources
- Explore pathways to recovery and ongoing support.
- Identify professional, community, and self-help resources to reduce barriers to seeking help.
Elements & Performance
Course Elements & Performance Criteria
A guide to identifying and responding to mental health crises.
1. Identify a mental health crisis
- 1.1 Observe and identify the signs and symptoms and general presentation of a mental health crisis.
- 1.2 Determine the variety of mental health issues that can lead to a crisis.
- 1.3 Review cultural and language influences and communication techniques for responding and supporting the person.
- 1.4 Examine the risks to self and others before engaging.
2. Identify and manage psychosocial hazards
- 2.1 Determine potential psychosocial hazards and risks within the workplace.
- 2.2 Conduct risk assessment and control measures in compliance with workplace safety legislation.
- 2.3 Examine harmful behaviours and potential impact on staff.
- 2.4 Determine an understanding of factors leading to psychosocial hazards and risks in the workplace.
- 2.5 Analyse PCBU requirements for psychosocial health, safety, and consultation.
- 2.6 Conduct risk assessments and implement control measures to manage psychosocial hazards, including workplace modifications and job demands.
3. Initiate response to a mental health crisis
- 3.1 Determine early signs of distress or a potential mental health crisis and respond promptly and reassuringly.
- 3.2 Adapt communication and support strategies to reflect the individual’s emotional state, cultural background, and specific needs.
- 3.3 Implement empathetic, non-judgmental listening skills to build trust and assist in de-escalation.
- 3.4 Communicate encouragement and guidance to support the individual in accessing suitable support services.
- 3.5 Operate within personal and professional limitations, seeking assistance when a situation exceeds your knowledge or capacity.
- 3.6 Follow referral procedures to engage internal or external support services, in line with organisational protocols.
4. Communicate details of incident and review the incident
- 4.1 Convey accurate incident details verbally and in writing to emergency services and support agencies.
- 4.2 Examine the possible psychological impacts on self and others and implement strategies to assist and manage.
- 4.3 Review the initial response and management of incident.
Training Delivery
Interactive Learning Experiences
Our comprehensive mental health training program combines theoretical knowledge with practical real-world scenarios and role playing exercises to ensure you develop actionable skills you can apply in real world situations.
Group Activities
Role-Play Simulations
Case Studies
Skills Assessment
Comprehensive Learning
Mental Health Training Delivery Methods
Our nationally accredited mental health course is one of Australia’s leading options for building practical, workplace-ready skills. It’s a popular choice for learners seeking evidence-based, accredited mental health short courses that deliver real impact in organisational settings.
Face-to-Face Training
Traditional in-person training sessions led by our accredited instructors.
What's You Will Deliver
- Interactive group discussions
- Hands-on scenario practice
- Direct instructor feedback
- Networking with peers
- Full day immersive learning
- Live demonstrations
Best For
- Learners who prefer in-person engagement
- Organisations training multiple staff together
- Individuals who value face-to-face interaction
- Visual and kinesthetic learners
Key Benefits
- High levels of participation and engagement
- Build professional connections with peers
- Real-time answers and feedback from trainers
- Practice skills in a safe, supportive environment
Considering putting this program on your RTO’s scope?
Our team can guide you through delivery options, compliance requirements, and how this program can fit into your existing training framework.
Who Is This Mental Health Training Course Designed For?
Our Crisis Mental Health Training program is suitable for all individuals and has been specifically designed to meet the needs of a broad range of industries and roles, including but not limited to:
Supervisory & Managers
Human Resources Teams
Employee Support Roles
General Team Members
Wider Community
It provides participants with the knowledge and confidence to take appropriate initial action in mental health crises, refer individuals to further support, and contribute to organisational wellbeing strategies.
As an Australian RTO, you can add this nationally accredited mental health course to your scope, enabling your organisation to deliver workplace-ready mental health training across a wide range of sectors. Contact us today to learn more!
“The RULES framework has given our entire team a common language and approach to supporting people with mental health challenges. It’s simple yet comprehensive. What sets Mental Health Rules apart is how they’ve adapted evidence-based practices into accessible, practical tools that work in real-world situations.”
Sarah J.
Community Support Worker
“This course gave our staff practical tools we actually use. The RULES approach is straightforward and memorable, and the scenarios made it easy to transfer learning into everyday interactions. Confidence across the team has noticeably increased”
Bryan P.
Small Business Owner
“Clear, evidence-based and highly practical — the training moved beyond theory and taught us how to respond safely and compassionately. The templates and role-play exercises made complex concepts accessible for everyone in our workplace.”
Hannah S.
Marketing Manager
Eligibility & Requirements
11379NAT Course Prerequisites & Requirements
experience with mental health topics.
Course Requirements
Age 18+
Designed for all learners 18+ with RTOs being able to deliver this accredited course to workplace participants with full support and resources.
Full Attendance
Must attend the entire program (6 hours)
Active Participation
Engage in discussions and scenario practice
Prior Knowledge Not Required
No previous mental health education needed
Important Information For Participants
Sensitive Content
The course covers topics including suicide, self-harm, substance use, and other mental health challenges.
Pre-Course Materials
Registered participants will receive materials from their chosen RTO before training to maximise learning outcomes.
Educational Focus
This is an educational course, not a therapy session or support group. Attendees experiencing significant mental health challenges should consult a health professional.
Certification Requirements
To receive certification, participants must attend the full course and actively participate in all activities to qualify for a nationally accredited certificate.
Not Sure If This Course
Is Right For Your RTO?
If you’re considering adding our 11379NAT Course in Initial Response to a Mental Health Crisis to your scope and have questions about suitability, prerequisites, or delivery requirements, our expert team is here to help!
Why Choose Us?
Why Partner With Mental Health Rules
Mental Health Rules Pty Ltd is the official course owner of the 11379NAT Course in Initial Response to a Mental Health Crisis. We help RTOs, and their trainers deliver structured and accredited workplace mental health training that addresses both psychosocial hazards and crisis response.
Our nationally recognised mental health support training is designed to equip learners with practical skills, making it one of the most in-demand courses in mental health across Australia! This course aligns with:
- Work Health and Safety Act 2011 (including 2023 psychosocial hazard amendments)
- Safe Work Australia’s Model Code of Practice: Managing Psychosocial Hazards at Work
Training Options
Training Pathway For Australian
Registered Training Organisations
By licensing this course, your RTO becomes part of Australia’s national movement to improve community & workplace mental health and safety. Learn more about the process by contacting us today!
RTO Licensing
Add this nationally accredited course & NAT11379001 unit to your official scope.
Upskill Your Students
Provide classroom, workplace & simulated learning environments.
RTO Pathway
Add Accredited Mental Health Training To Your Scope
As an Australian RTO, you can expand your offering by licensing the 11379NAT Course in Initial Response to a Mental Health Crisis (includes the accredited NAT11379001 Identify and Respond to Mental Health Crisis Situations unit). By adding it to your scope, you can give your organisation a competitive advantage in delivering nationally recognised mental health courses to your students.
Benefits for RTOs:
- Attract new learners with a high-demand accredited mental health course
- Support employers in meeting WHS obligations on psychosocial hazards
- Strengthen your scope with a course backed by the National VET Regulator
- Access fully developed learner guides, assessments, and training resources
Hands-On Training Approach
What Our Mental Health Training Program Delivers
Our mental health course combines theoretical knowledge with practical real-world scenarios and role playing exercises to ensure you develop actionable skills you can apply in real world situations.
- A nationally recognised unit of competency (NAT1137900)
- Skills to identify, assess & respond to mental health crises
- Practical strategies to manage psychosocial hazards at work
- Culturally appropriate and empathetic communication skills
- Training that fosters psychological safety & inclusion
Why Partner With Mental Health Rules?
Exclusive Licensing
Only Mental Health Rules can license this accredited course to RTOs.
Quality Assured
Accredited by ASQA and the National VET Regulator.
Industry-Driven
Built with input from mental health, policing, health & VET specialists.
Compliance Support
Helps employers and RTOs meet WHS obligations on psychosocial hazards.
Our Process
How It Works
Register To Purchase
Apply to add the accredited 11379NAT Mental Health Crisis Course to your RTO’s scope.
Access Materials
Get full access to course content, training resources & assessment tools.
Deliver With Support
Run accredited mental health training sessions backed by guidance from our expert team.
Deliver Accredited Mental Health Training In Australia
If you are an RTO looking to expand your scope, enabling participants to provide mental health support in the workplace and beyond — we’re here to help!
- Level 3, Unit 6/9 Frinton Street, Southport QLD 4215
- enquiries@mentalhealthrules.com.au
- Monday – Friday | 9AM – 5PM AEST
Common Questions
Frequently Asked Questions
Find answers to common questions about the 11379NAT Course in Initial Response to a Mental Health Crisis, including RTO scope, certification & delivery options.
Which RTOs can add this course to their scope?
This course is designed for Australian Registered Training Organisations (RTOs) adding it to their training scope. This course can then be delivered to individuals or workplace learners aged 18+ in supervisory, HR, safety, or wellbeing role, as well as anyone interested in developing mental health awareness and support skills in the community.
How long is the certification valid?
The NAT1137900 certification from attending the 11379NAT Course in Initial Response to a Mental Health Crisis techinically does not expire. However, it is recommended to renew your mental health support skills every 24 months (2 years).
How is the 11379NAT course delivered and is certification recognised?
The course is delivered face-to-face, ensuring interactive learning and hands-on practice. Upon successful completion, participants receive a nationally recognised Statement of Attainment from the RTO, which can be used for professional development and workplace compliance.
How does this course differ from other mental health training?
Unlike general mental health awareness programs, this course is nationally accredited through ASQA, is workplace-focused & meets WHS compliance requirements, ensuring students gain practical skills and organisations meet regulatory obligations.
Can the course be customised for specific workplaces or industries?
Yes it can. RTOs can contextualise the course to reflect industry-specific scenarios and organisational needs while maintaining accreditation standards.
Still have questions?
We’re here to help! Reach out to our team for more information about RTO scope, our mental health support course, or any other inquiries.
Get In Touch
Contact Our Team
Have questions or need more information about our training programs? Our team is here to help you get your mental health course on scope!
Contact Information
- Phone: 0417 900 942
- Address: Level 3, Unit 6/9 Frinton Street, Southport QLD 4215
- Email: enquiries@mentalhealthrules.com.au
- Hours: Monday – Friday | 9AM – 5PM AEST
Need Immediate Mental Health Support?
- Lifeline
- Beyond Blue
- Kids Helpline
- In an emergency
- 13 11 14
- 1300 22 4636
- 1800 55 1800
- 000